Automate your inbound and outbound calls, track your customers, manage your agents, and increase your productivity with a fast, powerful, and easy-to-use platform.
Start using the platform in just a few minutes.
No installation needed, access from anywhere.
Support available every day to assist you.
VDCloud is the all-in-one solution for modern call centers. Our platform combines CRM, inbound and outbound call management, and multichannel communication (VoIP, WhatsApp, SMS, email). With smart automation, your agents become more productive and efficient. Track full customer history and optimize your call and marketing campaigns. VDCloud adapts to the needs of every contact center, whether local or international. Enjoy a reliable, secure, and easy-to-deploy solution.
VDCloud provides a complete suite of features to efficiently manage your call center. Our platform combines CRM, call management, multichannel communication, and advanced automation. Track your agents’ performance in real time and improve customer satisfaction. Each feature is designed to optimize your call campaigns, workflows, and overall productivity. With VDCloud, your operations become faster, smarter, and more reliable.
With VDCloud, your call center gains efficiency and productivity. Our platform centralizes customer and communication management in a single tool. Automate your campaigns, monitor performance in real time, and deliver superior customer experiences. VDCloud helps reduce costs, improve responsiveness, and optimize internal processes. Enjoy a reliable, flexible solution tailored to your contact center needs.
Calls, WhatsApp, SMS, and emails all in one place for easy management.
Detailed reporting and real-time analytics optimize operations.
VDCloud adapts to all call center sizes, small or large.
Easy setup, compatible with existing PBX and VoIP systems.
VDCloud simplifies call center management with an intuitive and automated workflow. From lead acquisition to multichannel communication, each step is optimized for your agents and clients. Track full histories and continuously improve your campaigns. The platform is easy to use and adapts to the needs of every contact center.
Import your contacts and leads into VDCloud’s integrated CRM in multiple ways: by uploading a CSV file, via Google Sheets API, Meta API, or any custom API. Centralize all customer information for quick and accurate access. Prepare your communication campaigns with all necessary data to maximize conversions.
Inbound and outbound calls are automatically routed to the most suitable agent. Optimize response times and agent productivity. Reduce missed calls with AI and routing rules
Reach your customers via VoIP, WhatsApp, SMS, or email. Automate messages to contact the right client at the right time. Track all interactions from the centralized CRM.
Get detailed reports on agent and campaign performance. Measure KPIs: conversion rates, average handling time, customer satisfaction. Make data-driven decisions to improve results.
VDCloud simplifies call center management with an intuitive and automated workflow. From lead acquisition to multichannel communication, each step is optimized for your agents and clients. Track full histories and continuously improve your campaigns. The platform is easy to use and adapts to the needs of every contact center.
Have questions? We have the answers. Check our FAQ to find answers to your most frequently asked questions.
Yes, VDCloud can easily integrate with your current PBX or VoIP system to centralize all communications.
Absolutely, our solution supports predictive, progressive, and manual dialing for inbound and outbound calls.
You can import leads via CSV, Google Sheets API, Meta API, or any custom API to centralize them in the CRM.
Yes, all data is secured with modern protocols, encryption, and regular backups to ensure confidentiality.
Yes, VDCloud allows you to automate multichannel campaigns to reach leads and clients at the optimal time.
Access real-time dashboards on agent performance, KPIs, and campaign tracking.
Yes, the platform is flexible and scalable for small teams and large call centers.
