VDCloud Features – All-in-One CRM & Call Center Platform
VDCloud is a complete cloud CRM and call center platform designed for modern contact centers worldwide. With VoIP, WebRTC, PBX integration and multichannel communication (WhatsApp, SMS, Email), VDCloud provides advanced inbound & outbound call management, powerful CRM tools and automation to increase leads, productivity and business performance.
VDCloud Key Features
VDCloud provides a complete suite of features to efficiently manage your call center. Our platform combines CRM, call management, multichannel communication, and advanced automation. Track your agents’ performance in real time and improve customer satisfaction. Each feature is designed to optimize your call campaigns, workflows, and overall productivity. With VDCloud, your operations become faster, smarter, and more reliable.
Appels sortants intelligents
Prédictif, progressif, automatique et manuel pour booster la productivité.
Appels entrants & ACD
Files d’attente, IVR et routage intelligent des appels.
Gestion des agents
Supervision, écoute, chuchotement et statistiques.
CRM intégré
Contacts, historique, notes, suivi des leads.
Multicanal
WhatsApp, SMS, Email et appels dans une seule plateforme.
WebRTC & PBX
Connexion via navigateur, SIP ou PBX externe.
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Contactez-nousAdvantages for Call Centers
VDCloud improves productivity, service quality and overall performance thanks to its cloud CRM and complete VoIP communication system.
Smart Outbound Calling
Predictive, progressive, auto and manual dialing to boost agent productivity.
Improved Service Quality
ACD, intelligent queues, call scripts and advanced routing for a fast and efficient customer experience.
Centralized Multichannel Platform
Calls, WhatsApp, SMS, Email – every communication channel inside one cloud CRM to simplify agent workflows.
Complete Lead & Customer Tracking
History, notes, interactions and customer profiles for a full 360° view.
Real-Time Supervision
Monitoring, listening, whispering, coaching and live statistics to manage your call center effectively.
Smart Automation
Automatic workflows, reminders, tasks and WhatsApp/SMS campaigns to speed up internal operations.
Reduced Telecom Costs
Based on VoIP, WebRTC and IP PBX, VDCloud offers a powerful and cost-efficient communication system.
Scalability & High Availability
A stable and flexible platform suitable for small call centers and large-scale operations.
Frequently Asked Questions about VDCloud
Have questions? We have the answers. Check our FAQ to find answers to your most frequently asked questions.
Is VDCloud compatible with my existing PBX?
Yes, VDCloud can easily integrate with your current PBX or VoIP system to centralize all communications.
Can I manage inbound and outbound calls simultaneously?
Absolutely, our solution supports predictive, progressive, and manual dialing for inbound and outbound calls.
How can I collect my leads in VDCloud?
You can import leads via CSV, Google Sheets API, Meta API, or any custom API to centralize them in the CRM.
Is VDCloud secure?
Yes, all data is secured with modern protocols, encryption, and regular backups to ensure confidentiality.
Can I automate WhatsApp, SMS, and Email campaigns?
Yes, VDCloud allows you to automate multichannel campaigns to reach leads and clients at the optimal time.
What reports and analytics are available?
Access real-time dashboards on agent performance, KPIs, and campaign tracking.
Is VDCloud suitable for call centers of all sizes?
Yes, the platform is flexible and scalable for small teams and large call centers.